Information I Collect
We might collect or receive personal data from you via our website, forms, or pages on social media or otherwise. Sometimes you give this to us directly (e.g. when you contact us via forms on our website, directly e-mail us using our gmail account, make a purchase in-person with square, pay or view an invoice through wave or when you log in to your client portal), sometimes we collect it (e.g. using cookies to understand how you use our websites, or when another party like Instagram tells us you’ve liked one of our images).
What information we collect from you depends on the interaction you have with our company.
Ordering from our website or over the phone
When ordering from our site or over the phone we collect all the details necessary to process and fulfill the order. These include: name, email address, phone number, postal address, and card details or payment information. We use this information in the following ways:
To process and fulfill your order
To contact you about your order
To create reports and analyze customer behaviour
To send you more relevant marketing material (if you’ve opted in to our newsletters). This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalized experience on our site and to provide you with personalized marketing.
If you do not opt in to our marketing emails, we will not send you marketing material. However we will still email you details about your order. The lawful basis for contacting you and storing your data is ‘legitimate interest’.
When you log in to your client portal on our site, we collect the information you give us. This always includes name and email address. You can update your details at any time by going into your account on our website. The lawful basis for storing your data in this way is ‘legitimate interest’.
Opting in to our newsletter
When you opt in to our newsletter (either through the field on our website or by checking the opt in box when creating an account or checking out) we collect your email address. We use this to send you our newsletters, including offers and promotions to you. When you opt in we will send you a welcome email to ensure you want to receive our newsletter from us.
If at any time you wish to stop being sent our newsletter from us, you can click ‘unsubscribe’ at the bottom of any email we have sent you. You can also contact our customer services team at and request to be removed. After unsubscribing we will still send you transactional emails and emails regarding changes to our site, policies or company.
Interacting with our customer services team
In order to offer a complete service we will also store data and records from any interaction with our customer services team. We may refer to these at a later date to improve the website and your experience as a customer. As with all the data we store we will keep these records securely.